Complaints
Client Complaints
Our business philosophy is to establish and enhance long term, positive, relationships with all of our clients. We recognise though that from time to time, despite our very best efforts, clients may wish to make a complaint. It is important in such instances that clients have an efficient mechanism through which they can receive a fair consideration of their concerns.
If you have a complaint you can bring your concern to our attention by:
| Form: | CLICK HERE |
| Toll free: | 0508 733 337 |
| Write to us: |
Complaints Handling Officer New Zealand Funds Management Limited Level 16, Zurich House 21 Queen Street Private Bag 92163 Auckland 1142 |
| Email: | info@nzfunds.co.nz |
How We Deal With Complaints
Upon receipt of your complaint we will immediately log it into our complaints register and it will be forwarded to the appropriate staff member for consideration.
Within 5 working days of receipt, we will provide you with a letter of acknowledgement that your complaint has been received. We will endeavour to keep you notified and updated on the progress of our consideration.
If your complaint cannot be resolved to your satisfaction through our internal complaints process you can elect to take it up with NZ Funds Management’s independent disputes resolutions scheme:
| Address: |
Financial Services Complaints Limited PO Box 5967 Wellington 6011 |
| Toll free: | 0800 347 257 |
| Email: | info@fscl.org.nz |