Complaints
NZ Funds
Client complaints
Our business philosophy is to establish and enhance long-term, positive relationships with all of our clients. We recognise though that from time to time, despite our very best efforts, clients may wish to make a complaint. It is important in such instances that clients have an efficient mechanism through which they can receive a fair consideration of their concerns.
If you have a complaint contact us:
Complaints Handling Officer
New Zealand Funds Management Limited
Private Bag 92163
Auckland 1142
T. 0800 377 2277
E. [email protected]
How we deal with complaints
Upon receipt of your complaint we will immediately log it into our complaints register and it will be forwarded to the appropriate staff member for consideration.
Within five working days of receipt, we will provide you with written acknowledgement that your complaint has been received. We will endeavour to keep you notified and updated on the progress of our consideration.
If your complaint cannot be resolved to your satisfaction through our internal complaints process you can elect to take it up with NZ Funds' independent dispute resolutions scheme.
Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service
PO Box 5967
Wellington 6011
T. 0800 347 257
E. [email protected]