Privacy Policy

New Zealand Funds Management Limited ("NZ Funds") is committed to protecting your information and meeting our obligations under the Privacy Act 2020. 

This Privacy Policy sets out how NZ Funds will collect, use, store and disclose your information. 

By providing us with your information, visiting our website (www.nzfunds.co.nz) or using our products or services, you acknowledge that you have read and agree to this Privacy Policy.  If you provide us with information about anyone else, then that person must have agreed to you giving us their information.

NZ Funds may update this Privacy Policy at any time, and will post any updates on this webpage, so please check back from time to time. Any changes will take effect from when we publish the updated Privacy Policy.

This Privacy Policy should be read in conjunction with any other terms and conditions that you have agreed to, including the terms and conditions for the NZ Funds website and any product-specific terms and conditions. 

NZ Funds collects personal information about:

• Clients (and prospective clients).
• Prospective employees.
• Current or prospective financial advice providers.
• Anyone who contacts us or who has agreed we can collect their information.

We primarily collect personal information about you to help us manage and administer our relationship with you, so we can better provide you with the products and services that we offer, and to enable us to comply with the laws, rules and regulations governing the provision of our products and services.

We may collect personal information about you:

• Directly from you (or from someone that is helping you in your dealings with us).
• From someone you have authorised to provide the information to us on your behalf.
• From third parties that we have a business relationship with (such as financial advice providers, accountants, mortgage brokers or insurance brokers).
• Through your use of our website or apps.
• From recordings of phone calls, webinars or video chat services.
• From CCTV recordings if you visit our premises (these are primarily operated for health and safety purposes).
• From publicly available sources.

The personal information that we may collect about you includes:

• Your contact details, including your name, date of birth, email, phone number, address and any other information necessary for us to comply with our legal obligations.
• Your financial information for the purposes of providing our services to you, including providing you with financial advice.
• Your communications with us, including email communications and your phone communications with us.
• Any personal information you supply to us through our website and information on how you use the website and what pages you view, or information you input into the website.
• Any personal information you supply to us or authorise us to obtain in the course of applying for a job with NZ Funds.
• When you visit our website, we use cookies to understand and improve your online experience.  Cookies are a small file stored on your computer that enables us to identify your computer.  Cookies do not read your hard drive and cannot be used to personally identify you.  These are designed to facilitate easier website use by registering information about your preferences.

• To provide our products and services to you.
• To market our products and services to you if we think that you may be interested in, even after you have ceased to be a customer of NZ Funds. You can opt out of receiving marketing materials at any time by clicking the unsubscribe button at the bottom of an email or contacting us at the contact details below and letting us know you'd like to opt out.
• To improve our products and services, our website or our apps.
• To comply with our legal obligations, such as those under the Financial Markets Conduct Act 2013, the Income Tax Act 2007, or the Anti-Money Laundering and Counter Financing of Terrorism Act 2009.
• To assess and process employment applications, or to facilitate your employment with NZ Funds.
• As part of our onboarding processes for new financial advice providers that wish to work with us.
• For internal purposes, such as training staff or complying with our fraud detection obligations.
• To enforce our rights under an agreement we have with you.
• To assist us in meeting our health and safety obligations.
• For any other lawful reason.

• We take all reasonable security safeguards in the circumstances to protect your information.
• When we no longer require your personal information, we will ensure that it is safely and securely deleted. 

We may disclose your information:

• Where you have authorised us to do so.
• To your financial advice provider.
• To our third-party service providers, including our accountants, lawyers, trustees and providers that help us provide our products and services (some of these parties are set out in the Appendix to this policy).
• Where we are required to or permitted to do so under law, for example, to government, regulatory or law enforcement bodies or to the Privacy Commissioner.
• To third parties for the purposes of any sale, transfer or assignment of any part of our business or our entire business.
• Where we disclose your information internationally, we will ensure that the recipient agencies protect your information in a way that, overall, provides comparable safeguards to those under the Privacy Act 2020.
• Unless we are advised to the contrary, parents and legal guardians of persons under 18 years old (minors) can access account information for all accounts where the minor is an account holder. If the parent or guardian is a client of NZ Funds, this access will be granted through the NZ Funds Digital Wallet. Otherwise, the account information will be available upon request. We can withhold access where we are satisfied that there is a good reason to do so (for example, to comply with a Court order or other binding direction).

You have the right to access and correct any personal information that NZ Funds holds, subject to some exceptions under the Privacy Act 2020.  If you would like to access or correct your information, please let us know by contacting us on 0800 377 2277 or [email protected].

If you wish to make a complaint, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence. We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint.

Service providers

The New Zealand Guardian Trust Company Limited
Level 6,
191 Queen Street,
PO Box 274,
Auckland 1140.

• To enable the supervision and the holding of property on trust for the financial products offered by NZ Funds.
• No disclosure required by law.
• https://guardiantrust.co.nz/privacy-policy

_____

MUFG Pension & Market Services (NZ) Limited
PwC Tower,
Level 30,
15 Customs Street West,
Auckland CBD,
Auckland 1010.

• The administration of the registry for the NZ Funds KiwiSaver Scheme.
• No disclosure required by law.
• https://www.nz.bk.mufg.jp/New_Zealand_Privacy_Policy.pdf

_____

Centrix Credit Bureau of New Zealand
Level 3,
Building 10,
Central Park,
666 Great South Road,
Greenlane,
Auckland 1546.

• To perform credit checks on new employees and new financial advice providers.
• No disclosure required by law.
• https://www.centrix.co.nz/privacy-statement/

_____

Debtfix
20 Florence Avenue,
Orewa,
Auckland 0931.

• To process KiwiSaver serious financial hardship withdrawals from the NZ Funds KiwiSaver Scheme.
• No disclosure required by law.
• https://www.debtfix.co.nz/privacy

_____

GBG Plc
Level 2,
48 High Street,
Auckland 1010.

• To undertake anti money laundering and counter terrorism finance onboarding checks on NZ Funds clients and financial advisers
• No disclosure required by law.
• https://www.gbgplc.com/legal-and-regulatory/privacy-policy-anz/

Regulatory bodies

Financial Markets Authority
Level 5,
Ernst & Young Building,
2 Takutai Square,
Britomart,
Auckland 1010.

• To enable compliance with New Zealand financial markets law requirements with respect to investments in the financial products offered by NZ Funds.
• Disclosure required by law (Financial Markets Conduct Act 2013; Anti-Money Laundering and Counter Financing of Terrorism Act 2009).
• https://www.fma.govt.nz/privacy/

_____

Department of Internal Affairs
45 Pipitea Street,
Thorndon,
Wellington 6011.

• To enable compliance with New Zealand anti money laundering requirements with respect to investments in the financial products offered by NZ Funds.
• Disclosure required by law (Anti-Money Laundering and Counter Financing of Terrorism Act 2009).
• https://www.dia.govt.nz/Legal-Privacy-Index

_____

Inland Revenue
55 Featherston Street,
Wellington 6012.

• To enable compliance with New Zealand tax obligations with respect to investments in the financial products offered by NZ Funds.
• Disclosure required by law (Income Tax Act 2007; Tax Administration Act 1994).
• https://www.ird.govt.nz/about-this-site/your-privacy/privacy-policy

If you have any questions, or would like to make a complaint, please contact our Privacy Officer on 0800 377 2277 or [email protected]

Last updated: May 2026